F.A.Q’s

Why are you lining the pipes and what should I expect?

This rehabilitation process will result in improved water quality. This method is fast and less disruptive than complete replacement of the distribution network.

First, a temporary water system is installed along the curb lines of the area to be cleaned and lined. This bypass system will provide water for the approximately four to six-week period that the system is shut down. Water from the temporary water system is tested to ensure safety.
Access Pits – The pipe to be cleaned & lined is accessed by pits approximately four feet by eight feet at various locations.

Cleaning Pipe – the pipe is cleaned and prepared for the Lining process.

Lining – The interior wall of the pipe is lined with the cement mortar. New valves and hydrants may be installed as required.

Disinfect & Reinstate Main – The line is then filled, sanitized, flushed, tested and put back in service, the bypass system is removed.

Restoration Work – the restoration of the Access Pit locations is completed as soon as possible.

How long will the construction be continuing in my neighbourhood?

All jobs and job sites are different. It is difficult to estimate how long a job will take to complete. Residents are usually on our temporary water supply for approximately three weeks.

Will I still be able to use my driveway?

Yes. Every effort is made to keep the disruption to a homeowner to a minimum. However, an access pit may be required that may prevent the use of your driveway.

My water appears cloudy. What should I do?

At times, you may find that your tap water appears cloudy. This is not a health concern. It is usually caused by dissolved air which is released in the form of fine bubbles when cold water becomes warmer. These are bubbles give water its cloudy appearance.

Why is my water warmer than before?

While you are connected to the temporary water system, the water may be warmer because the pipes are lying on the surface of the ground. During the day, the consumption of water is reduced allowing the water to warm. We suggest you run a tap for a few minutes to allow the water to circulate.

Will the rehabilitation process increase my water pressure?

Why are you lining the pipes and what should I expect?
How long will the construction be continuing in my neighbourhood?
Will I still be able to use my driveway?
My water appears cloudy. What should I do?
Why is my water warmer than before?
Will the rehabilitation process increase my water pressure?
No it will not. Water volume may increase but local pressure will always remain constant. Most residents experience a greater volume while they are connected to our temporary water supply as a result of the size of the hose connected to your outside tap. Once this hose is removed, normal water volume will resume. The only way to permanently increase water volume is to increase the size of the water service pipe that runs from the water main to your home. Installing a new water service is not a service that FER-PAL supplies.

Is my water meter running while I am connected to the temporary water supply?

No it is not. During the time that you are connected to our temporary water supply, you are not being charged for water consumption.

Why do I hear running water through my home while connected to the temporary water supply?

This noise may be caused by water coming into the house from the garden tap and running out through the water meter. Please call our office to advise us of this situation. It may be necessary to simply turn your water meter valve to the off position, minimizing the sound of running water.

Why is water being wasted out of “leaks” in the temporary above ground water supply?

Because the temporary water main is laying on the surface, the water being supplied by customers will be warmer than usual. This is similar to leaving a garden hose on the ground in the sun. To combat this, small quantities of water are left running from the system to keep the water supply cool. Keeping the water cool also reduces the demand for disinfection.

Will I be notified in advance of when a scheduled shut-off is to occur?

Yes. During the rehabilitation process residents and commercial establishments will be notified (via hand-deliver), of the time and date(s) of when the water will be shut off for lining purposes and hydrant and valve repairs/replacements as per contract requirement. It is necessary when lining the pipe to shut off the water supply to eliminate any leaking water from escaping back in through your service into the pipe which will disturb the cement mortar from setting.

The shut-off notices will be left in your mail box or taped to your front door. If you should have tenants, please ensure you relay the information.

If it is raining, will my scheduled shut-off still occur?

Yes. Weather conditions must be severe or unforeseen mechanical difficulties arise in order to cancel a scheduled shut-off. If a situation requires us to reschedule a shut-off, residents and commercial establishments will be re-notified (via hand-deliver), of the rescheduled time and date(s) of the water shut off.

Will the shut-off affect any of my appliances?

In view of these temporary shut-offs, please ensure that any plumbing, heating/cooling systems or other devices (water softeners) incorporated into the water supply in your house will not be affected by the temporary shut-offs. It is highly recommended that these systems be disconnected during the construction process.

Can I still water my garden and wash my car during the construction?

Yes. A suitable adapter fitting will be provided to allow for continued use of the garden tap for exterior purposes (car washing, lawn-watering etc.) Please remember to follow the Water Regulation By-law which regulates and restricts the date and time in which lawns and gardens can be watered.

Please remember to turn the valve to the open position so the water can enter your home. When the narrow portion of the valve is in line with the hose, it is open. When it is turned 90 degrees to the hose, it is closed.

How much water do I reserve during a period of water shut off?

Water shut-off usually occurs from 8:00 a.m. through to 6:00 p.m. We recommend that you maintain an adequate supply of water based on your individual requirements. We suggest you fill buckets, pots, pans and bathtubs.

Can I still flush my toilet during water shut-off?

Yes. The tank in the back of toilet must be three quarters full in order for the toilet to flush. Reserve a supply of water by filling your bathtub. Simply use a bucket to replenish the toilet’s reserve tank after each flush.

Why is my water shut off when I did not receive a notice?

If you are experiencing no water, please review the following checklist and if you still do not have any water, please call 416-742-3713:

• Ensure that your garden tap is fully opened to allow water into the home from the temporary water supply;
• If you have an adapter connected to your garden tap, please ensure the valve allowing the water into your home is fully opened;
• Please ensure there is nothing on the hose (e.g. parked car) that would cause the water to be blocked.
• Does your neighbour have water? You may want to check to see if the problem is isolated to your house or service.

Unscheduled water shut offs may also occur as the result of a break in the temporary water supply. This is usually the result of large trucks (such as garbage trucks) driving over the above ground pipes. When this occurs, the situation is addressed immediately, requiring the shut down of the temporary supply to repair the break. Unfortunately, in order to use all resources effectively to keep the disruption to a minimum, it is impossible to notify the residents for this type of shut off. The water is usually reinstated within 30 minutes of the break occurring.

During the colder months, how do I prevent my water from freezing?

If the temperature falls below zero, in order to prevent the temporary water supply from freezing, slightly open a tap to allow a steady light flow. Please be cautious of flooding. It is extremely important to ensure there is nothing blocking the drain in the sink/tub.

There was a hole dug in my front lawn / driveway and you have now moved from the area. Will my sod be replaced / driveway repaired?

Approximately three to six weeks after we have completed work in your area, we will return to complete restorations. We will replace topsoil, sod and asphalt where excavations have occurred. Areas where there was concrete (curb, sidewalks), may be repaired temporarily with asphalt depending on contract specifications. These excavations will be repaired by other forces under contract to the municipality.

Once fresh sod has been placed in the front of your home, it is strongly recommended that the sod is watered at reasonable intervals until such time that the grass is rooted.